All wood pellet grills by Louisiana carry a limited warranty from the date of sale by the original owner. The warranty coverage begins on the original date of purchase and proof of date of purchase, or copy of original bill of sale, is required to validate the warranty. Customers will be subject to parts, shipping, and handling fees if unable to provide proof of the purchase or after the warranty has expired.
Louisiana carries a five (5) year warranty against defects and workmanship on all parts, and five (5) year on electrical components. Louisiana warrants that all part(s) are free of defects in material and workmanship, for the length of use and ownership of the original purchaser. Warranty does not cover damage from wear and tear, such as scratches, dents, dings, chips or minor cosmetic cracks. These aesthetic changes of the grill do not affect its performance. Repair or replacement of any part does not extend past the limited warranty beyond the five (5) year from date of purchase.
During the term of the warranty, Louisiana’s obligation shall be limited to furnishing a replacement for defective and/or failed components. As long as it is within the warranty period, Louisiana’s will not charge for repair or replacement for parts returned, freight prepaid, if the part(s) are found by Louisiana’s to be defective upon examination. Louisiana’s shall not be liable for transportation charges, labor costs, or export duties. Except as provided in these conditions of warranty, repair or replacement of parts in the manner and for the period of time mentioned heretofore shall constitute the fulfillment of all direct and derivate liabilities and obligations from Louisiana’s to you.
Louisiana’s takes every precaution to utilize materials that retard rust. Even with these safeguards, the protective coatings can be compromised by various substances and conditions beyond Louisiana’s control. High temperatures, excessive humidity, chlorine, industrial fumes, fertilizers, lawn pesticides and salt are some of the substances that can affect metal coatings. For these reasons, the warranty does not cover rust or oxidization, unless there is loss of structural integrity on the grill component. Should any of the above occur, kindly refer to the care and maintenance section to prolong the lifespan of your unit. Louisiana’s recommends the use of a grill cover when the grill is not in use.
This warranty is based on normal domestic use and service of the grill and neither limited warranty coverages apply for a grill which is used in commercial applications.
There is no written or implied performance warranty on Louisiana Grills grills, as the manufacturer has no control over the installation, operation, cleaning, maintenance, or the type of fuel burned. This warranty will not apply nor will Louisiana’s assume responsibility if your appliance has not been installed, operated, cleaned, and maintained in strict accordance with this owner’s manual. Any use of gas not outlined in this manual may void the warranty. The warranty does not cover damage or breakage due to misuse, improper handling, or modifications.
Neither Louisiana’s, or authorized Louisiana Grills dealer, accepts responsibility, legal or otherwise, for the incidental or consequential damage to the property or persons resulting from the use of this product. Whether a claim is made against Louisiana’s based on the breach of this warranty or any other type of warranty expressed or implied by law, the manufacturer shall in no event be liable for any special, indirect, consequential, or other damages of any nature whatsoever in excess of the original purchase of this product. All warranties by manufacturer are set forth herein and no claim shall be made against manufacturer on any warranty or representation.
Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations of implied warranties, so the limitations or exclusions set forth in this limited warranty may not apply to you. This limited warranty gives you specific legal rights and you may have other rights, which vary from state to state.